Spoke to a human within minutes. Posted by: billb. Everything should be free. The Phorum Wall keeps us safe from illegal characters and words The doorstep to the temple of wisdom is the knowledge of one's own ignorance. Bill, In theory, yes. But, consider. For Otterbox, you don't have to send the item back.
That means no shipping expense. No packaging expense. While I don't like the fee, the fact that I don't have to deal with any of that offsets it. The process is done via email or the web and, if you want to speak to a human, it's near impossible. You have to send them the bulb back. Even if it's a cheap LED bulb. I did it twice with Feit and decided that was it. No more. Although they always replaced the bulb, it's just too much trouble for such an inexpensive item.
As the Feit bulbs have gone kablooey, I've replaced them with a model from a different brand. Posted by: ka jowct. I'm standing on a long line at the horrid local post office branch to pick up the package containing my IPhone case.
Not happy because at least one of us was home all day Saturday when the attempted delivery supposedly took place, and no one rang our buzzer. Fairly typical until the past year or so, when USPS seemed to be making more of an effort with package delivery.
Some of the drivers know enough to leave the package with the nice man in the laundry a few doors down, who signs for them if needed, and knows who should get what. I ordered a Speck case, because I have been happy with their iPad cases.
I didn't have to do that last year. What that means is that some accountant decided they should start doing that stuff. It's a sign of a lack of respect for their customers. Cbelt, I had an issue with it until I found out I didn't have to send the case back.
But, to say that it's because of a bean counter and that it is a sign of lack of respect to the customers are assumptions. Maybe reasonable. Maybe not. I don't know. To me, that's a more reasonable and logical explanation. Robert Edited 1 time s. Robert - probably , but still.. Changes annoy me. Posted by: GuyGene. All I know not much is Ethyl's Otterbox case broke after about 8 months, I followed their instructions, take photo of broken case, etc.
That's all. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. What is your return policy? We will accept the return of any product for a refund within 14 days of the date that you received your original order, where the order was purchased directly on this website.
Please return the product to us by registered mail by following the procedure outlined here. The product is your responsibility until it reaches us so make sure it is packed up properly and can't get damaged on the way. All products will be inspected on return. We will endeavor to accept all returns, however in the event that a product is returned to us in a damaged or unsuitable condition, we may have to send it back to you.
We're not responsible for any items that are returned to us by mistake. Credits will be issued in the form of a refund to the payment method used for the original purchase. Refunds are for product only, as shipping charges are non-refundable. Please allow up to 10 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
Please note: For returns from www. For Products purchased from a retail partner, reseller, distributor or otherwise, it must be returned to that retailer for processing with the original proof of purchase receipt.
Battery Products What is a Battery Product? Battery Products are not eligible for Expedited Shipping. Shipping When I select my residential address for shipping, do I need to be home when it arrives? There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.
When can I expect to receive my order? Which select countries does Free Shipping extend to? Will I need to pay import duties or taxes on receipt of products? If you are located outside of the European Union, you may be subject to additional import taxes or customs tariffs as determined by your country of residence.
Such import duties do not apply to shipments within the European Union. Waste batteries including rechargeable batteries are taken back free of charge. You are not obliged to make any purchase when returning old batteries. Each local authority must also accept household WEEE and small batteries free of charge at its recycling facilities. All WEEE and waste batteries must be recycled and should not be placed in any of your household wheelie bins.
Make sure you always recycle all your old electrical goods and batteries. You may email us to arrange a collection or bring back to your local Civic Amenity Centre.
Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. So go ahead — do what you do and leave the protection to us. Click on warranty. Follow their steps to pick out your case. Screen Protection. No one wants a cracked screen, and both of these Otterbox cases allow you to protect your screen. The Defender comes with screen protection included, as it has a built-in screen protector attached to the case.
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